This one-day course establishes how an IT service management system based on ISO/IEC 20000-1:2011 can be used by organizations and IT outsourcing businesses alike to achieve measurable improvements in the quality and cost effectiveness of their IT service delivery.
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BSI’s Implementing ISO/IEC 20000-1:2005 course introduces the concepts needed to understand, develop, and implement an IT service management system.
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The course is aimed at personnel who already have an understanding of ISO/IEC 20000 and who have been given the responsibility to audit an IT Service Management System.
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This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively.
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