Course description
This is an intensive 5-day course based on the requirements of ISO/IEC 20000:2005 Information Technology - Service Management.
The calibre of your lead auditor is crucial to the performance of your audit team, and ultimately to the success of your management system. This comprehensive five-day course provides hands-on training to ensure that your lead auditor thoroughly understands the role and acquires the expertise needed to perform it effectively.
Who should attend?
- The course is aimed at personnel who already have an understanding of ISO/IEC 20000
- Managers who are leading and planning audit activities
- Persons who have been given the responsibility to audit an IT Service Management System
- Those who wish to understand the standard so they may implement a system that meets the requirements of ISO/IEC 20000.
Benefits to your business
- To have competent auditors within the organization
- To ensure compliance to an international standard for IT Service Management
- To ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
- To enable the organization to benchmark the IT service management system.
Course structure
Through presentations and exercises delegates will be able to identify the stages of audits.
Topics include:
- Overview of ISO/IEC 20000:2005
- Managing an audit programme
- Planning an audit
- The role of the checklists
- Organizing an opening meeting
- Performing an audit
- Organizing a closing meeting
- Recording nonconformities
- Auditing reports
- Evaluating corrective action.
Next steps
View our ISO/IEC 20000 IT Service Management training course schedule.
For more information, please contact us or complete our enquiry form.
