Course description
As organizations become increasingly dependent upon IT to achieve their strategic goals, IT service providers, whether internal company departments or external suppliers, are under increasing pressure to deliver value to their customers. This one-day course establishes how an IT service management system based on ISO/IEC 20000-1:2011 can be used by organizations and IT outsourcing businesses alike to achieve measurable improvements in the quality and cost effectiveness of their IT service delivery.
Who should attend?
- Senior Management
- IT Managers
- IT Service Delivery Managers
- Finance Managers
- Anyone looking to offer outsourced IT services
- Anyone looking to procure outsourced IT services
Benefits to your business
By attending this course, you will:
- Appreciate that ISO/IEC 20000 represents international best practice and is a proven framework for managing IT services
- Recognize how ISO/IEC 20000 can be used to:
- Align IT processes, systems and operations with business strategy
- Continuously improve the day to day performance of IT operations,
thereby saving time and money
- Manage external suppliers and the quality of their service delivery
- Create competitive advantage by giving customers confidence
that IT services can be delivered consistently and cost efficiently
- Understand the relationship between ISO/IEC 20000 and other management systems, such as ISO 9001 and ISO/IEC 27001
- Be aware that ISO/IEC 20000 can be used to enhance the value of ITIL or COBIT in organizations that already apply these practices
Learning objectives
Upon completion of the training, you will be able to:
- Explain the benefits of an IT service management system
- Determine how your organization will gain by adopting ISO/IEC 20000
- Evaluate how ISO/IEC 20000 can be integrated with existing management systems
- Plan the next steps in your organization’s ISO/IEC 20000 journey
Next steps
View our ISO/IEC 20000 IT Service Management training course schedule.
For more information, please contact us or complete our enquiry form.
